Return Policy for The Axial Seat Cushion
Thank you for purchasing The Axial Seat Cushion. We are confident that you will be satisfied with our product. However, if for any reason you are not completely satisfied, please review our return policy below:
- Return Window:
You may return The Axial Seat Cushion within 30 days from the date of purchase. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it. Proof of purchase, such as a receipt or order confirmation, is required.
- Defective or Damaged Products:
If you receive a defective or damaged product, please contact our customer service team within 7 days of delivery. We will provide you with a prepaid return shipping label and arrange for a replacement or refund, depending on your preference.
- Return Process:
To initiate a return, please contact our customer service team at hello@axialchairs.com. Our team will provide you with a Return Merchandise Authorization (RMA) number and return shipping instructions.
- Shipping Costs:
You will be responsible for paying the shipping costs to return your item unless the product is defective or damaged. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund amount.
- Refunds:
Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 10 business days.
- Exchanges:
We only replace items if they are defective or damaged. If you need to exchange your Axial Seat Cushion for the same item, please contact our customer service team at hello@axialchairs.com.
- Gifts:
If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be emailed to you. If the item was not marked as a gift at the time of purchase, the refund will be issued to the original purchaser.
- Discounts and Free Shipping:
At The Axial Seat Cushion, we are committed to providing our customers with the best value. From time to time, we offer discounts, promotions, and free shipping on our products. Please note that these offers may be subject to specific terms and conditions, which will be clearly outlined during the promotion period.
Discounts:
To take advantage of a discount, enter the discount code at checkout. Discounts cannot be combined with other offers or promotions and are not applicable to previous purchases.
Free Shipping:
Free shipping offers may be available for specific promotions or order amounts. To qualify for free shipping, your order must meet the requirements specified during the promotion. Free shipping applies only to standard shipping within the contiguous United States, excluding Alaska, Hawaii, and U.S. territories. Additional shipping charges may apply for expedited shipping or delivery to addresses outside the contiguous United States.
Please note that if you return an item that was purchased with a discount or received free shipping, the amount refunded will be adjusted accordingly. For example, if the purchase qualified for free shipping and the returned item(s) cause the order total to fall below the free shipping threshold, the refund amount will be reduced by the original shipping cost. Similarly, if a returned item was purchased with a discount, the refund amount will be based on the discounted price paid.
If you have any questions about discounts or free shipping, please contact our customer service team at hello@axialchairs.com. We are happy to assist you with any inquiries or concerns.
We appreciate your business and strive to provide the best possible customer service. If you have any questions regarding our return policy or need further assistance, please do not hesitate to contact us.